In Greek mythology, Atlas was a Titan who was condemned to hold up the heavens for all eternity. He was given this sentence because he refused to support the Gods of Olympia. In the world of Enterprise Content Management (ECM), Alfresco is a distinguished industry, Titan, with a reputation for its enterprise-level software. As a result, many companies hope that Alfresco’s software subscription is enough to keep their platform fast, secure and responsive. For some firms this level of support is adequate. However, experience has taught us that without competent support, many companies would end up in the same position as Atlas.