Cheryl McKinnon, principal analyst serving enterprise architecture professionals, is the author of the report: The Forrester Wave™ - ECM Content Platforms, Q3 2019.
In a 26-criterion evaluation of enterprise content management (ECM) content platform providers, Cheryl and the team identified the 14 most significant ones — Alfresco Software, Box, GRM Information Management, Hyland, IBM, iManage, Laserfiche, M-Files, Micro Focus, Microsoft, Newgen Software, Nuxeo, OpenText, and SER Group —and researched, analyzed, and scored them.
According to the report, ECM is shifting from on-premises suites to cloud-native and hybrid models. Vendors with flexible platforms that include app design and development tools, and mobile frameworks will lead the market. Under this perspective, OpenText, Microsoft, Hyland, and Alfresco Software are Leaders.
ai AND CLOUD in the future of ecm
With the rapid expansion of cloud services and platform as a service, ECM as a service becomes a very attractive option for small and large companies alike. Intelligent content services, such as artificial intelligence (AI), machine learning (ML), and advanced analytics, is the top area of vendor innovation, although AI adoption is in early days.
Forrester forecasts that ECM will be a global market worth $10 billion in 2019, rising to $11 billion in 2020. Buyers of ECM content platforms should look for vendors that:
- Enable information worker productivity with collaborative content services. Key capabilities
include flexible user interfaces, document management, team collaboration, and secure file
sharing — inside and outside of the enterprise.
- Deliver high-volume automation with transactional content services. Structured processes
support high-volume activities, such as accounts payable or claims processing, where the goal is
automation and reduced human intervention. Transactional content includes scanned documents or print streams generated from back-office applications.
- Provide repository, integration, and federation services. Core library services such as version
and access controls, life-cycle management, metadata, and search continue to be essential
capabilities, particularly for regulated or confidential documents. APIs and SDKs, as well as design and developer tools to build custom apps, are rising in demand. Federation capabilities to retrieve, search or govern content in other applications or content stores is an area of vendor differentiation.
- Extract insights and automate categorization with intelligent content services. Vendors are
rushing to build, license, or acquire algorithms to enrich documents with metadata, to automate the application of policies or retention schedules, to translate or transform documents and rich media into understandable text.
As a trusted and multi-years award-winning partner, we are delighted that Alfresco has been recognized as a "leader". Alfresco Software has diligently executed on a strategy to deliver a full set of content, process, governance, and AI services, now enabled by an app development framework. Alfresco’s strategy focuses on flexibility, giving customers a choice to run in the cloud, hybrid, or on-premises environments.
Alfresco Software is a strong fit for enterprises seeking a modern, cloud-friendly solution that
provides the flexibility to start on-premises or hybrid and shift to cloud as needs progress.
Enterprises that invest in technical expertise to optimize the platform will appreciate Alfresco