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Enterprise search empowers people: let's discover how

Posted by Ronny Timmermans on 6/1/20 2:53 PM

Last year, we addressed the rhetorical question Do workers still waste time searching for information? Depending on the (digital) nature of your business, any number between 10 to 30 % of knowledge workers' time is spent on searching for information. That time can be well spent, but it is a substantial and significant cost.

If people at your company spend a considerable amount of time searching for information, do they find what they need? How much time does that take? How many wrong turns do we take before arriving at our information destination? To visit new places, we search for them in Google Maps. Only then, maps draw the shortest route.  Without such a guide, we don't discover that the essential piece of information exists. Even worse, we waste substantial amounts of time recreating an inferior copy. Over the last decade, searching in a professional context has increased in importance and complexity.  If data is the new gold, enterprise search (ES) is the shovel to dig.

According to Harvard Business Review - "How should we measure the Digital Economy" - consumers value search engines (Google, Solr) more than other digital categories, with no comparable off-line substitutes. Research uncovered that users are willing to give up on search engines only if they receive more than $ 15,000.

 

 

Although we invest large and increasing amounts of our time and money in information, we only have limited insight into the return on information. However, it is possible to quantify information efficiency much better than we do today. We need mechanisms to measure and improve.

The new content management systems, collaboration tools and corporate portals have improved access to information. However, they have also created an information deluge. New information silos arise on a daily basis, via 'old school desktop sync (dropbox, box ..) or data and document 'stores' in the cloud. Without a doubt, accessibility (A) has improved, and concurrent editing is a wonderful achievement in Google Drive or Microsoft Office online. But confidentiality and integrity (CI) have suffered. Alongside cognitive clarity.

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Topics: Enterprise Search, Google, Amazon, fusion, lucidworks

About Xenit 

 

Xenit is a Belgium-based IT company, focusing  on content services solutions, and covering all document-related business processes, from data migration to digital archive to hybrid/cloud hosting solution, to help organizations get control of their information. Premier Partner and System Integrator of Alfresco Digital Business Platform, Xenit has more than 10 years of experience in Alfresco Content and Process Services.

 

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